General Info
Frequently Asked Questions
How do I read my propane tank percentage gauge?
Your tank gauge is located on the top of the tank, usually under the hood or lid. By lifting the hood you an see the percentage gauge that reads 5-95%. Once that gauge reads 30-40%, please call our office to schedule a delivery.
What is the difference between will call and auto fill propane delivery?
- Will Call Propane Delivery: You monitor your tank and request deliveries as needed
- Auto Fill Propane Service: Your propane provider tracks your usage and automatically schedules deliveries
Do I need to be home for propane delivery?
No, you typically do not need to be home for a propane delivery, as long as:
- The tank is easily accessible
- There are no obstructions like snow, locked gates, or pets
How do I prepare for a propane delivery?
Before your propane tank delivery, make sure:
- Snow, ice, and debris are cleared from the tank area
- There is a clear path for the delivery truck
- Gates are unlocked and pets are secured
Proper preparation ensures safe and efficient service.
Do you offer propane tank refills for grills?
Yes, we fill propane tanks at the Walton location only – 341 Old Nicholson Rd. Walton, KY 41094
Important Safety Information
Recognizing a Propane Leak
Propane Has a Distinct Odor Added
Propane is naturally odorless, but a strong, skunk-like smell is added so leaks can be detected.
Keep in mind:
- Not everyone can smell propane equally well
- In rare cases, the odor may fade due to chemical reactions
If you ever suspect a leak—even if the smell is faint—take it seriously.
If an emergency, call or Text (859) 240-9427
What To Do If You Smell Gas
Faint Odor
- Check around appliances for possible sources
- Look for pilot lights that may have gone out
- If you can’t find the source, call our office for assistance
Strong Odor
If you smell a strong odor of propane:
Outdoors:
- Shut off the gas at the tank
- Call or Text us immediately at (859) 240-9427
Indoors:
- Do NOT use light switches, phones, or anything electrical
- Do NOT light matches
- Get everyone out of the building immediately
- Shut off the gas at the tank (if safe to do so)
- Call us from a neighbor’s home at (859) 240-9427
Important: Gas leaks are dangerous—always let trained professionals handle the situation.
Ventilation & Carbon Monoxide Safety
- Keep all appliance vents clear of snow, debris, or damage
- Blocked vents can cause harmful gases, including carbon monoxide, to build up inside your home
Never Use Appliances for Heating
Do not use ovens, ranges, or unvented heaters to warm your home.
Warning signs of carbon monoxide exposure include:
- Headaches
- Nausea
- Excess moisture on windows or walls
If you notice these signs:
- Get fresh air immediately
- Call your local Fire Department
- Contact our office at (859) 485-6556
Keep Your Equipment Clear
During winter months:
- Keep your propane tank, regulator, and piping free of snow and ice
- Heavy buildup can damage equipment and cause leaks
Don’t Let Your Tank Run Empty
Running out of propane can create safety risks, including:
- Air entering the system
- Potential leaks when service is restored
- Contact our office at (859) 485-6556
To avoid issues, monitor your tank level and schedule deliveries in advance.
Know How to Shut Off Your Gas
Each propane tank has a service valve connecting it to your system. Know its location. In an emergency, turn the valve clockwise until it stops to shut off the gas.
Customer Information & Equipment Policy
All company-owned tanks and equipment are subject to the following:
- Installation, rental, non-use, and pickup fees may apply
- Only Paul Tuemler LP Gas employees are authorized to service or handle company equipment
- We reserve the right to inspect all company-owned tanks and equipment
Payment options
Check
Mail check to:
Paul Tuemler L.P. Gas Sales & Service
P.O. Box 86
Walton, KY 41094
OR
P. O. Box 307
Falmouth, KY 41040
Make checks payable to:
Paul Tuemler L.P. Gas
NOTE: Include your account number on your check to ensure proper processing
Credit Card
If you’d like to pay by credit card, feel free to call or stop by the office—we’re happy to assist you.
Questions or issues with billing? E-mail or call us at 859-485-6556 .
Latest News
Get Ahead of Winter: Why Will Call Customers Should Order Early
If you’re a will call customer, timing is everything—especially when colder weather is around the corner.
We strongly recommend placing your gas order before October to ensure you’re fully prepared for the winter months. Starting the season with a full tank gives you peace of mind and helps you avoid potential delays during peak demand.
When temperatures drop, delivery schedules fill up quickly. Ordering early means:
- No last-minute stress
- Reliable heat when you need it most
- Better control over your fuel levels
A full tank isn’t just convenient—it’s smart planning.
Auto Fill Season Update: What You Need to Know
As of April 30, 2026, our auto fill deliveries and projections have officially wrapped up for the season.
Auto fill service will resume in the August–September timeframe, just in time to prepare for cooler weather.
If you anticipate needing gas before then, no problem—just give our office a call to schedule a delivery.
A couple quick reminders:
- Need gas before late summer? Contact us anytime.
- Want to opt out of the auto fill program? Please call before August.
We’re here to keep things running smoothly, no matter the season.
Grill Season Ready: Tank Refills at Our Walton Plant
Grilling season never really ends—but it definitely heats up in the warmer months.
Don’t forget: we fill gas grill tanks at our Walton plant, making it easy to keep your cookouts going without interruption.
Whether you’re planning a backyard BBQ or just firing up dinner on a weeknight, we’ve got you covered with quick and convenient tank refills.
Stop by and keep the flame going.
Share the Warmth: Earn Rewards with Our Referral Program
Love our service? Why not get rewarded for sharing it?
With the Paul Tuemler LP Gas referral program, you can earn account credits just by recommending us to friends, family, or neighbors.
Here’s how it works:
- Refer someone to become a customer
- Once they sign up, you receive a credit toward your next gas purchase
It’s our way of saying thanks for spreading the word—and helping others stay warm and taken care of.
Manage Your Account Anytime with the PTGAS App
Managing your propane account just got a whole lot easier.
With the PTGAS app, you can handle everything right from your smartphone—whether you’re using Apple or Android.
From the app, you can:
- Order gas
- Pay your bill
- Request service
It’s fast, convenient, and designed to give you control wherever you are.
Download it today and simplify the way you manage your propane needs.
Celebrating 55 Years of Service
This year marks 55 years of proudly serving our community.
We’re incredibly grateful for the trust and loyalty our customers have shown us over the years. Your continued support has allowed us to grow, improve, and keep delivering the dependable service you expect.
From all of us at Paul Tuemler LP Gas—thank you for being part of our story.
Here’s to many more years ahead.
Please click on a link below to obtain a PDF of general information.
Now taking applications for CDL Drivers
Paul Tuemler LP Gas, Inc. is now taking applications for CDL Drivers. If you are interested, please call the office at (859) 485-6556 or complete our Contact Form. We are looking for an individual with experience in propane deliveries, install and service.